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CORONAVIRUS (COVID-19) We are following government advice. Any updates about impacts to our services will be added here http://www.newforest.gov.uk/coronavirus

Household Waste & Recycling Centres (HWRCs) Hampshire County Council have reopened their HWRCs for waste you cannot store safely at home. See www.hants.gov.uk for opening times and further information

How to put your sacks out for collection

It's important you can identify your own sacks by doing the following-

  • putting your sacks out for collection at the edge of your own property
  • NOT stackpiling your sacks with your neighbours

If your sacks are not collected on your collection day, take them back in and check newforest.gov.uk/coronavirus

How to store your rubbish if you or anyone in your household -

  • has confirmed Coronavirus
  • has symptoms of Coronavirus
  • is self-isolating

Double bag your waste:

  • Any personal waste such as used tissues and disposable cleaning cloth should be stored separately to other waste. Put these items in a bag, and then in a second bag. 
  • Tie these bags securely and keep separate from other waste in the room/s in which you are self-isolating.
  • Put these bags into your black sack for collection.

Do not put your sacks out for collection for at least 3 days

  • If you have filled/tied a bag on Monday and your collection is on Thursday, that bag can be put out for collection on Thursday morning.
  • If you have filled/tied a bag on Monday and your collection is on Wednesday, store that bag at home until your collection day the following week.

This advice is based on guidance form central government to help prevent transmission of Coronavirus. 

If you need more black sacks: Our Information Offices are closed until further notice but you can order more sacks using the link below, and the sacks will be delivered to you

Order more black and clear sacks

Household rubbish

New Forest District Council is committed to weekly rubbish collections. Black sacks can be used for general rubbish that cannot be recycled.

Find your collection day

How to use your black rubbish sack

Rubbish should be bagged and tied securely before placing it at the edge of your property, no earlier than 6pm on the evening before collection, and no later than 6am on the day of collection. Please help your collection team by ensuring parked cars are not restricting access to your road.

We request that you do not use black rubbish sacks to dispose of the following items:

  • Garden waste
  • Electrical items
  • Batteries
  • Hazardous waste (e.g. asbestos)
  • Bulky items
  • Tins of paint (unless completely empty)

Missed collection

Rubbish sacks should be put out by 6am on your collection day. If the sack did not contain anything unsuitable, such as heavy or hazardous waste, please contact customer services on 023 8028 5000.

We aim to collect missed sacks within one working day.


Bank holidays

Collections stay the same over the Easter and summer bank holidays. Please put your sacks out on your normal day.

Some changes are made to collection days at Christmas and New Year. Changes will be published here at the beginning of December and details are printed on your black sacks.


Wildlife and black sacks

If you are concerned that birds or animals will tear open bags, you can place the bags in a traditional dustbin at the boundary of your property. Your collection team will remove the sacks and replace the lids. They will not empty a wheelie bin. If you have a wheelie bin, please remove your rubbish sacks before your collection is due.

Your rubbish is your responsibility before it has been collected; if animals do split the bags then you are responsible for clearing it up. If a collector spills the contents of the bag then they should remove all rubbish.


Sharp items

Broken glass and ceramics should be wrapped securely before being placed in your black sack. This is so your collection team do not cut themselves whilst collecting your rubbish.

Medical syringes should never be placed in the black refuse sack, even if you believe it is securely wrapped or contained. The council provides a free clinical waste collection service for this type of waste.


Delivery of black and clear sacks

The council delivers 26 black rubbish sacks and 36 clear recycling sacks to each household approximately every 6 months. For operational reasons the exact delivery dates may vary. To find out when to expect your sacks please see the adobe icon sack delivery schedule [37kb] 

If you think your delivery of sacks may have been missed please contact Customer Services within four weeks of the date you expected the delivery.

If you are new to the area, please contact Customer Services and request a delivery of black and clear sacks.

Additional black and clear sacks

If you need more black and clear sacks they can be purchased from any local Information Office (you can also purchase non NFDC black sacks from a supermarket or other retailer)

CORONAVIRUS UPDATE: Our Information Offices are closed until further notice but you can order more sacks using the link below, and the sacks will be delivered to you

Order more black and clear sacks


Assisted collections

Residents who are unable to put their bags at the edge of their property due to a disability, illness or injury can request an assisted collection.

Assisted collections are only available when there is no one in the household who is able to help. Please click here for more information.

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Updated: 1 Jun 2020
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