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Coronavirus: We are following government advice and updates about any impact on our services will be added here as soon as possible:

Garden waste

Wednesday 25 March 2020:


We have made the difficult decision to suspend the Garden Waste Collection service from 30 March 2020 until further notice. We are sorry for any inconvenience this may cause, however we are already experiencing staff shortages, and need to deploy our staff to the most critical services.

Please note whilst we plan to maintain the service until Friday 27 March, the situation is changing rapidly, if your bags are not collected please take them in and do not report as a missed bin.

All garden waste customers will be receiving a letter advising them of this within the next week, however if you know people that use our garden waste service who do not have access to online information, please pass on this advice.

Please see details below with advice depending on how you had paid for the service:

Direct Debit

If you had signed up to pay for this service by direct debit, please note this payment will not be collected in April. We have cancelled this payment run and will contact you again when we resume the service advising how and when we will collect the direct debit and how much it will be.

Payment via website, information office or over the phone (cash, card or cheque)

If you have paid for the coming year via one of the methods above, we will contact you again when the service resumes with details on how we can recompense you for this period of service suspension.

Please note - If you have joined the Garden Waste scheme in the last two weeks, please accept our apologies, as your welcome letter may cross with this letter in the post. If you are a new customer and expecting a delivery of a sack, please be assured we will deliver these once the service recommences. Similarly, if you requested a replacement sack in the last two weeks these will also be delivered once the service recommences.

Disposing of Garden Waste during suspension period

We ask where possible customers compost their garden waste at home, you can find lots of information to help you compost successfully on Hampshire County Council's website

Monday 23 March 2020:

We are no longer accepting new* subscriptions to our garden waste collection service. Staff are being redeployed to essential services. Customers will not be able to sign up to the service until further notice. We are still collecting for customers already signed up for this year's service, if you have already re-joined for April 2020 or are a direct debit customer.

*New subscriptions includes customers who were signed up last year but aren't currently subscribed for April 2020.

Web Chat Terms and Conditions

Our Fortnightly service offers residents of the New Forest and affordable way to recycle their garden waste.

How it works

The service is a convenient way for you to recycle your garden waste, without having to take it to the tip.

When you join you will receive a reusable green bag to store and present your garden waste in for collection. You will also receive a welcome letter with details of your collection day and a collection calendar.

You can use your garden waste bag to dispose of up to 20kg of garden waste.

  • Grass cuttings
  • Hedge cuttings
  • Weeds and flowers
  • Small branches up to 75mm diameter
  • Leaves and twigs
  • Prunings
  • Fruit and vegetable peelings/food waste
  • Soil/rubble/concrete/stones
  • Animal waste
  • Plastic bags/plastic pots and trays
  • Branches more than 75mm in diameter
  • Invasive species (e.g. Japanese knotweed)
  • Christmas trees


 What does it cost?

Subscription periodCost of first sackCost of each additional sack(s)
1 April 2020 - 31 March 2021 £35 £18
1 July 2020 - 31 March 2021 £30 £16
1 October 2020 - 31 March 2021 £24 £13

How to join, or renew a subscription

All subscription for 2020/2021 are currently suspended until further notice.

What happens to your garden waste?

Your garden waste will be taken to a site in Hampshire, where it will be composted by a process known as open windrow composting. The finished product, Pro-Grow, is a high quality soil conditioner that is available to buy at every household waste recycling centre.

Other ways to recycle your garden waste

Please see our sections on Composting and Recycling banks

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Updated: 26 Mar 2020
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