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Repair Responsibilities

 Contact Form: Contact Us       


Email: Customer Services

Web Chat Terms and Conditions

          Tel:  023 8028 5222

Rent you pay covers repairs unless caused by damage or neglect by you, your family, visitors or pets - then it is your responsibility to organise and pay for the repair. 

Sometimes we need to carry out the work and re-charge you -Rechargeable Repairs

Typical repairs and responsibilities are shown:






  • Plugs for sinks, basins and baths
  • Connecting/disconnecting your own appliances, e.g., cookers, washing machine, etc
  • Blocked waste pipes
  • Toilet seats, lids and hinges
  • Tap washers
  • Bleeding air from radiators
  • Drains, gutters and pipes
  • Heating and hot water systems - provided by us
  • All plumbing, pipework and sanitary ware installed by us


  • Television aerials & satellite dishes (except where we have fitted them in shared blocks)
  • Testing smoke alarms once a week and replacing batteries in alarms not wired to mains
  • Testing Carbon Monoxide alarms once a week
  • Changing light bulbs, fluorescent tubes and starters (even if installed under a recent contract)
  • Electrical systems, wiring, sockets, switches and fittings


  • Paths, steps and driveways, except those built by us
  • Dustbins, clothes lines and posts and other drying facilities (except in common areas of shared blocks)
  • Gardens and cutting of hedges
  • Fencing and gates - erected by tenant
  • Paths, steps, driveways or other main entrances, built by us
  • Our fences, gates and latches
  • External decorating, every 7 years


  • Shaving off the bottom of doors to clear carpets
  • Internal decoration, including filling small cracks
  • Plaster work, excluding small cracks


  • Cracked or broken glass, if it is your fault (we may carry out the work and charge you)
  • Lost keys and gaining entry
  • Chimney sweeping
  • Cleaning
  • The main structure of the building including roofs, ceilings, walls, floors, etc
  • All fixtures and fittings we provide
  • Doors and windows
  • Cracked or broken glass, if not your fault
Updated: 15 Mar 2019
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