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Coronavirus: Contacting the Council and keeping up to date

Coronavirus: Contacting the Council and keeping up to date

Contact us

You can contact us by email, phone and web chat, as well as keep up to date on social media.  We are extremely busy prioritising essential work so please only contact us if the matter cannot wait.  You can find out ways to get in touch here:


Keep up to date

Sign up to get residents emails, with information about how our services, including refuse collections, are changing as we respond to the Coronavirus crisis. 


Information offices

Observing the Government's rules about staying at home to help prevent the spread of the Coronavirus, all our offices are closed until further notice.


Council meetings

In line with Government guidance on gatherings, all NFDC public meetings have been cancelled until further notice.  

The Coronavirus Act 2020 has been made and the Council has received Government Regulations relating to local authority meetings.  We are reviewing the Regulations and will confirm future arrangements for meetings in due course.


Cllr Barry Rickman, Leader's message, on COVID-19 response in the New Forest 30 March 2020:

"As we go into the second week of the more stringent national measures to prevent the spread of the coronavirus, I remain so proud of the people in our community.  I have been out in my local neighbourhood checking on my neighbours and getting shopping, and I have seen so many others doing the same.
"These offers of help and acts of kindness I know are a great comfort, and are happening all across our district.    

"I have also seen how technology is helping us keep in touch, with people learning IT skills they didn't even know they had.  I myself am thrilled to be able to stay in touch with my granddaughter Lilyrose who may not yet be two, but can video-chat like it's the norm.

"In continuing to focus on supporting our communities, we are reprioritising our staff and resources at NFDC to the essential services such as refuse collections and homelessness support.  This is not easy, as we face our own staffing challenges and the need to adapt to new tasks, and so I thank all our staff who are working tirelessly in support of this common aim.

"We have in the past week set up our local response hub to support our most vulnerable residents with food parcels, delivered in partnership with the voluntary sector, community groups and staff volunteers. 

"We are offering a range of flexible payment plans for council tax for those of you who are facing financial difficulty because of these new challenges, and we have information on a range of benefits and financial assistance we can advise on. 

"The district has one of the highest numbers of small business and self-employed people in the county and we are working hard to ensure they have access to the support and information they need. Our main focus has been on making sure business know about the help and support available from government. And, through the New Forest Business Partnership, we have organised our first online Virtual Support event, focusing on marketing in challenging times, with a plan to do more of these.

"If you can do so safely, please help us by sharing the key information we are adding to the web pages with people who are not online. And please check here regularly for updates as our services are likely to change over the coming days and weeks. 

"The best thing we can all do right now to look out for each other is to stay home and follow government advice.  Thank you for all you are doing to help prevent the spread of coronavirus and to help your friends, families, and neighbours."

We are regularly reviewing our services and providing updates on any impacts to services on our website and via our Facebook and Twitter accounts. 


24.03.2020 Our offices are now closed until further notice Other ways to get in touch 

23.03.2020 Our offices remain open (with the exception of Hythe) but you are advised to only visit if absolutely necessary and not to visit if you fall into one of the 'vulnerable' categories. If you do visit we are following current government guidance on social distancing and you may be advised to keep 2 metres apart.  Other ways to get in touch 


Updated: 5 Apr 2020
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