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Contacting Us

Via our website

You can complete an on-line enquiry form at


By E-mail

You can email us at

We will keep your e-mail address on your account records unless you indicate that you do not agree to this. 


By Phone

To speak to a member of our council tax team, you can call us on 01590 646111

Our offices are open:-  Monday to Thursday 8.45am - 5.15pm;  Friday 8.45am - 4.45pm

Please note that we have temporarily altered our office opening times to enable our council tax staff to clear a large volume of customer enquiries and correspondence. We apologise for any inconvenience this may cause.

We will be available to take customer phone calls between 8.45am and 2pm, Monday to Friday. You can also contact us by e-mail at and on our website, there is some useful information for customers about council tax.

At there are a number of online forms you can complete, including;  to tell us about a change of address, to inform us of changes in your household circumstances, to claim a single person discount and to pay by direct debit.


By Post

Our postal address is:-
Revenues & Benefit Service
New Forest District Council
Appletree Court
Beaulieu Road
SO43 7PA

Updated: 14 May 2019
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