The black sacks cannot be used to dispose of:
- Garden waste
- Electrical items
- Hazardous waste (e.g. asbestos)
- Bulky items
Sacks containing these items will not be collected.
Rubbish should be bagged and tied securely before placing it at the edge of your property no earlier than 6pm on the evening before collection and no later than 6am on the day of collection.
Rubbish should be put out by 6am on your collection day. If it did not contain anything unsuitable, such as heavy or hazardous waste, please contact customer services on 023 8028 5000.
If you report a missed collection before 11am, we aim to collect it the same day.
If you report a missed collection after 11am, we aim to collect it the next working day.
Collections stay the same over the Easter and summer bank holidays. Please put your sacks out on your normal day.
Some changes are made to collection days at Christmas. They will be published here in November and are printed on your black sacks.
Wildlife and black sacks
If you are concerned that birds or animals will tear open bags, you can place the bags in a dustbin at the boundary of your property. Your collection team will take the sacks and replace the lids. Do not leave your rubbish in a wheelie bin for collection as it will not be taken. If you have a wheelie bin, please remove your rubbish sacks before collection.
Your rubbish is your responsibility before it has been collected; if animals do split the bags then you are responsible for clearing it up. If a collector spills the contents of the bag then they should remove all rubbish.
Broken glass and ceramics should be wrapped securely before being placed in your black sack. This is so your collection team do not cut themselves whilst collecting your rubbish.
Medical syringes should never be placed in the black refuse sack, even if you believe it is securely wrapped or contained. The council provides a free clinical waste collection service for this type of waste.
Additional black and clear sacks
The council delivers 26 black rubbish sacks and 36 clear recycling sacks to each property every six months.
You can purchase extra sacks at your local information office.
New residents can request a delivery from customer services.
Residents who are unable to put their bags at the edge of their property due to a disability, illness or injury can request an assisted collection.
A form will be posted to you, which you must fill out and return. Assisted collections are only available when there is no one in the household who is able to help.